Senior Client Service Specialist - Insurance

Senior Client Service Specialist - Insurance

Location 780 NW York Drive, Bend, OR 97703, United States of AmericaCategory Customer ServicesJob Id R_303287

Our not-so-secret sauce.

Award-winning, inclusive, Top Workplace culture doesn't happen overnight. It's a result of hard work by extraordinary people. More than 11,000 of the industry's brightest talent drive our efforts to deliver purposeful work and meaningful impact every day. Learn more about what makes us different and how you can thrive as a Senior Client Service Specialist at McGriff, a division of Marsh McLennan Agency (MMA).

MMA provides business insurance, employee health & benefits, retirement, and private client insurance solutions to organizations and individuals seeking limitless possibilities. With 200 offices across North America, we combine the personalized service model of a local consultant with the global resources of the world's leading professional services firm, Marsh McLennan (NYSE: MMC).

A day in the life.

As our Senior Client Service Specialist on the McGriff Commercial Lines team, you'll support the service and production team in reaching overall agency revenue and retention goals by processing new and renewal business, updating and maintaining information in the client management system, addressing and resolving client questions and issues, escalating issues of increased complexity, assist with all aspects of marketing, providing clients with information including plan information, rates, contributions, and carrier contacts, assemble proposals and other presentations, stewardship reports, service plans, and comparisons, maintain daily client processing functions such as endorsements, policies, audits, pending cancellations, ID cards, assist clients with claims resolution, lead other Client Service Specialist and serve as a mentor.

Our future colleague.

We'd love to meet you if your professional track record includes these skills:

Assignment based primarily upon the individual's minimal level of experience and production capacity to service a midsize book of business

High school diploma or equivalent

Demonstrated proficiency in computer applications such as Microsoft Office Suite

Demonstrate strong organizational and project skills

Strong communication and interpersonal skills (written and verbal)

Act with responsiveness, urgency, and professionalism in all matters

Prioritize work to achieve timely completion of the most critical and sensitive activities

Respond quickly to client requests and work to provide appropriate information

Accept accountability for the quality of work

These additional qualifications are a plus, but not required to apply:

Property and Casualty insurance license

Five years of industry specific experience

LOB designations

College or advanced degree

We know there are excellent candidates who might not check all of these boxes. Don't be shy. If you're close, we'd be very interested in meeting you.

Valuable benefits.

We value and respect the impact our colleagues make every day both inside and outside our organization. We've built a culture that promotes colleague well-being through robust benefit programs and resources, encourages professional and personal development, and celebrates opportunities to pursue the projects and causes that give colleagues fulfilment outside of work.

Some benefits included in this role are:

Generous time off, including personal and volunteering

Tuition reimbursement and professional development opportunities

Hybrid Work

Charitable contribution match programs

Stock purchase opportunities