Customer Care Specialist I / R8545 / Jackson
- CareSource Management Services LLC Expired
- Ridgeland, Mississippi
- Full Time
This job ad was removed 6 hours ago.
Job Description
This Position is for a Customer Care Specialsit I - Must reside in Jackson, Clinton or Ridgeland, MS.
Job Summary:
The Customer Care Specialist I assists members or providers with routine service inquiries.
Must reside within the state of Mississippi
Training Hours: Monday-Friday 8a-4:30p CST
Post Training Hours: Shifts range between hours of Monday-Friday 8a-8p CST
Full time positions available
Starting pay $18hr
Essential Functions:
Resolve member or provider routine service inquiries; examples include claims processing, member benefit education, contracting and credentialing requests, eligibility inquiries, and transportation arrangements
Ensure all HIPAA and State requirements/regulations are always adhered to
Research, follow up, and resolve all open/pending issues in a timely manner to ensure member or provider satisfaction
Build and strengthen member or provider relationships by providing quality customer service.
Maintain knowledge and understanding of all processes and procedures
Adhere to all departmental and company policies and procedures
Maintain complete and accurate documentation of all of telephone and written communications
Act as a mentor to new hire employees
Perform any other job related instructions, as requested
Education and Experience:
High School Diploma or equivalent is required
Two (2) years customer service experience is preferred
Customer Service experience in a call center is preferred
Competencies, Knowledge and Skills:
Critical thinking and listening skills
Decision making and problem-solving skills
Computer proficiency with knowledge and experience in a Windows environment
Typing speed of 35 words per minute (WPM)
Strong written and communication skills
Works well under pressure
Professional phone etiquette
Proper use of grammar
Ability to work in a fast-paced environment
Adaptable to a constantly changing environment
Attention to detail
Ability to multitask
Ability to work independently and with a team
Working Conditions:
General office environment; may be required to sit or stand for extended periods of time
Must adhere to an assigned daily work schedule and have predictable and reliable attendance
Compensation Range:
$31,680.00 - $50,580.00 CareSource takes into consideration a combination of a candidate's education, training, and experience as well as the position's scope and complexity, the discretion and latitude required for the role, and other external and internal data when establishing a salary level. In addition to base compensation, you may qualify for a bonus tied to company and individual performance. We are highly invested in every employee's total well-being and offer a substantial and comprehensive total rewards package.
Compensation Type:
Hourly
Competencies:
Create an Inclusive Environment
Cultivate Partnerships
Develop Self and Others
Drive Execution
Influence Others
Pursue Personal Excellence
Understand the Business
TrueCare is a Mississippi non-profit, provider-sponsored health plan formed by a coalition of Mississippi hospitals and health systems throughout the state and supported by CareSource's national leadership in quality and operational excellence. TrueCare offers locally based provider services through provider engagement representatives and customer care. Our sole mission is to improve the health of Mississippians by leveraging local physician experience to inform decision-making, aligning incentives, using data more effectively, and reducing friction between the delivery and financing of health care. By doing so, TrueCare will change the way health care is delivered in Mississippi.
This job description is not all inclusive. CareSource reserves the right to amend this job description at any time. CareSource is an Equal Opportunity Employer. We are dedicated to fostering an inclusive environment that welcomes a d supports individuals of all backgrounds.
CareSource is an equal opportunity employer and gives consideration for employment to qualified applicants without regard to race, color, religion, sex, age, national origin, disability, sexual orientation, gender identity, genetic information, protected veteran status or any other characteristic protected by applicable federal, state or local law.
Job Summary:
The Customer Care Specialist I assists members or providers with routine service inquiries.
Must reside within the state of Mississippi
Training Hours: Monday-Friday 8a-4:30p CST
Post Training Hours: Shifts range between hours of Monday-Friday 8a-8p CST
Full time positions available
Starting pay $18hr
Essential Functions:
Resolve member or provider routine service inquiries; examples include claims processing, member benefit education, contracting and credentialing requests, eligibility inquiries, and transportation arrangements
Ensure all HIPAA and State requirements/regulations are always adhered to
Research, follow up, and resolve all open/pending issues in a timely manner to ensure member or provider satisfaction
Build and strengthen member or provider relationships by providing quality customer service.
Maintain knowledge and understanding of all processes and procedures
Adhere to all departmental and company policies and procedures
Maintain complete and accurate documentation of all of telephone and written communications
Act as a mentor to new hire employees
Perform any other job related instructions, as requested
Education and Experience:
High School Diploma or equivalent is required
Two (2) years customer service experience is preferred
Customer Service experience in a call center is preferred
Competencies, Knowledge and Skills:
Critical thinking and listening skills
Decision making and problem-solving skills
Computer proficiency with knowledge and experience in a Windows environment
Typing speed of 35 words per minute (WPM)
Strong written and communication skills
Works well under pressure
Professional phone etiquette
Proper use of grammar
Ability to work in a fast-paced environment
Adaptable to a constantly changing environment
Attention to detail
Ability to multitask
Ability to work independently and with a team
Working Conditions:
General office environment; may be required to sit or stand for extended periods of time
Must adhere to an assigned daily work schedule and have predictable and reliable attendance
Compensation Range:
$31,680.00 - $50,580.00 CareSource takes into consideration a combination of a candidate's education, training, and experience as well as the position's scope and complexity, the discretion and latitude required for the role, and other external and internal data when establishing a salary level. In addition to base compensation, you may qualify for a bonus tied to company and individual performance. We are highly invested in every employee's total well-being and offer a substantial and comprehensive total rewards package.
Compensation Type:
Hourly
Competencies:
Create an Inclusive Environment
Cultivate Partnerships
Develop Self and Others
Drive Execution
Influence Others
Pursue Personal Excellence
Understand the Business
TrueCare is a Mississippi non-profit, provider-sponsored health plan formed by a coalition of Mississippi hospitals and health systems throughout the state and supported by CareSource's national leadership in quality and operational excellence. TrueCare offers locally based provider services through provider engagement representatives and customer care. Our sole mission is to improve the health of Mississippians by leveraging local physician experience to inform decision-making, aligning incentives, using data more effectively, and reducing friction between the delivery and financing of health care. By doing so, TrueCare will change the way health care is delivered in Mississippi.
This job description is not all inclusive. CareSource reserves the right to amend this job description at any time. CareSource is an Equal Opportunity Employer. We are dedicated to fostering an inclusive environment that welcomes a d supports individuals of all backgrounds.
CareSource is an equal opportunity employer and gives consideration for employment to qualified applicants without regard to race, color, religion, sex, age, national origin, disability, sexual orientation, gender identity, genetic information, protected veteran status or any other characteristic protected by applicable federal, state or local law.
This Position is for a Customer Care Specialsit I - Must reside in Jackson, Clinton or Ridgeland, MS.
Job Summary:
The Customer Care Specialist I assists members or providers with routine service inquiries.
Must reside within the state of Mississippi
Training Hours: Monday-Friday 8a-4:30p CST
Post Training Hours: Shifts range between hours of Monday-Friday 8a-8p CST
Full time positions available
Starting pay $18hr
Essential Functions:
Resolve member or provider routine service inquiries; examples include claims processing, member benefit education, contracting and credentialing requests, eligibility inquiries, and transportation arrangements
Ensure all HIPAA and State requirements/regulations are always adhered to
Research, follow up, and resolve all open/pending issues in a timely manner to ensure member or provider satisfaction
Build and strengthen member or provider relationships by providing quality customer service.
Maintain knowledge and understanding of all processes and procedures
Adhere to all departmental and company policies and procedures
Maintain complete and accurate documentation of all of telephone and written communications
Act as a mentor to new hire employees
Perform any other job related instructions, as requested
Education and Experience:
High School Diploma or equivalent is required
Two (2) years customer service experience is preferred
Customer Service experience in a call center is preferred
Competencies, Knowledge and Skills:
Critical thinking and listening skills
Decision making and problem-solving skills
Computer proficiency with knowledge and experience in a Windows environment
Typing speed of 35 words per minute (WPM)
Strong written and communication skills
Works well under pressure
Professional phone etiquette
Proper use of grammar
Ability to work in a fast-paced environment
Adaptable to a constantly changing environment
Attention to detail
Ability to multitask
Ability to work independently and with a team
Working Conditions:
General office environment; may be required to sit or stand for extended periods of time
Must adhere to an assigned daily work schedule and have predictable and reliable attendance
Compensation Range:
$31,680.00 - $50,580.00 CareSource takes into consideration a combination of a candidate's education, training, and experience as well as the position's scope and complexity, the discretion and latitude required for the role, and other external and internal data when establishing a salary level. In addition to base compensation, you may qualify for a bonus tied to company and individual performance. We are highly invested in every employee's total well-being and offer a substantial and comprehensive total rewards package.
Compensation Type:
Hourly
Competencies:
Create an Inclusive Environment
Cultivate Partnerships
Develop Self and Others
Drive Execution
Influence Others
Pursue Personal Excellence
Understand the Business
TrueCare is a Mississippi non-profit, provider-sponsored health plan formed by a coalition of Mississippi hospitals and health systems throughout the state and supported by CareSource's national leadership in quality and operational excellence. TrueCare offers locally based provider services through provider engagement representatives and customer care. Our sole mission is to improve the health of Mississippians by leveraging local physician experience to inform decision-making, aligning incentives, using data more effectively, and reducing friction between the delivery and financing of health care. By doing so, TrueCare will change the way health care is delivered in Mississippi.
This job description is not all inclusive. CareSource reserves the right to amend this job description at any time. CareSource is an Equal Opportunity Employer. We are dedicated to fostering an inclusive environment that welcomes a d supports individuals of all backgrounds.
CareSource is an equal opportunity employer and gives consideration for employment to qualified applicants without regard to race, color, religion, sex, age, national origin, disability, sexual orientation, gender identity, genetic information, protected veteran status or any other characteristic protected by applicable federal, state or local law.
Job Summary:
The Customer Care Specialist I assists members or providers with routine service inquiries.
Must reside within the state of Mississippi
Training Hours: Monday-Friday 8a-4:30p CST
Post Training Hours: Shifts range between hours of Monday-Friday 8a-8p CST
Full time positions available
Starting pay $18hr
Essential Functions:
Resolve member or provider routine service inquiries; examples include claims processing, member benefit education, contracting and credentialing requests, eligibility inquiries, and transportation arrangements
Ensure all HIPAA and State requirements/regulations are always adhered to
Research, follow up, and resolve all open/pending issues in a timely manner to ensure member or provider satisfaction
Build and strengthen member or provider relationships by providing quality customer service.
Maintain knowledge and understanding of all processes and procedures
Adhere to all departmental and company policies and procedures
Maintain complete and accurate documentation of all of telephone and written communications
Act as a mentor to new hire employees
Perform any other job related instructions, as requested
Education and Experience:
High School Diploma or equivalent is required
Two (2) years customer service experience is preferred
Customer Service experience in a call center is preferred
Competencies, Knowledge and Skills:
Critical thinking and listening skills
Decision making and problem-solving skills
Computer proficiency with knowledge and experience in a Windows environment
Typing speed of 35 words per minute (WPM)
Strong written and communication skills
Works well under pressure
Professional phone etiquette
Proper use of grammar
Ability to work in a fast-paced environment
Adaptable to a constantly changing environment
Attention to detail
Ability to multitask
Ability to work independently and with a team
Working Conditions:
General office environment; may be required to sit or stand for extended periods of time
Must adhere to an assigned daily work schedule and have predictable and reliable attendance
Compensation Range:
$31,680.00 - $50,580.00 CareSource takes into consideration a combination of a candidate's education, training, and experience as well as the position's scope and complexity, the discretion and latitude required for the role, and other external and internal data when establishing a salary level. In addition to base compensation, you may qualify for a bonus tied to company and individual performance. We are highly invested in every employee's total well-being and offer a substantial and comprehensive total rewards package.
Compensation Type:
Hourly
Competencies:
Create an Inclusive Environment
Cultivate Partnerships
Develop Self and Others
Drive Execution
Influence Others
Pursue Personal Excellence
Understand the Business
TrueCare is a Mississippi non-profit, provider-sponsored health plan formed by a coalition of Mississippi hospitals and health systems throughout the state and supported by CareSource's national leadership in quality and operational excellence. TrueCare offers locally based provider services through provider engagement representatives and customer care. Our sole mission is to improve the health of Mississippians by leveraging local physician experience to inform decision-making, aligning incentives, using data more effectively, and reducing friction between the delivery and financing of health care. By doing so, TrueCare will change the way health care is delivered in Mississippi.
This job description is not all inclusive. CareSource reserves the right to amend this job description at any time. CareSource is an Equal Opportunity Employer. We are dedicated to fostering an inclusive environment that welcomes a d supports individuals of all backgrounds.
CareSource is an equal opportunity employer and gives consideration for employment to qualified applicants without regard to race, color, religion, sex, age, national origin, disability, sexual orientation, gender identity, genetic information, protected veteran status or any other characteristic protected by applicable federal, state or local law.
Job ID: 473218462
Originally Posted on: 4/13/2025
Want to find more Customer Service opportunities?
Check out the 44,227 verified Customer Service jobs on iHireCustomerService
Similar Jobs
Sign Up for Job Alerts
