Customer Service Assistant 2

Customer Service Assistant 2 - Eligibility & Special Projects (Multiple Positions) (250002B5)

Customer Service Assistant 2 - Eligibility & Special Projects (Multiple Positions)

(250002B5)

Organization: Medicaid

Agency Contact Name and Information: ...

Unposting Date: Apr 7, 2025, 9:59:00 PM

Work Location: Lazarus 4 50 West Town Street Columbus 43215

Primary Location: United States of America-OHIO-Franklin County-Columbus

Compensation: $21.97/hour

Schedule: Full-time

Work Hours: 8:00 am - 5:00 pm

Classified Indicator: Classified

Union: OCSEA

Primary Job Skill: Customer Service

Technical Skills: Customer Service

Professional Skills: Intercultural Communication, Listening, Time Management, Verbal Communication

Agency Overview

About Us:

Investing in opportunities for Ohioans that work for every person and every family in every corner of our state is at the hallmark of Governor DeWine's agenda for Ohio's future. To ensure Ohio is the best place to live, work, raise and family and start a business, we must have strong schools, a great quality of life, and compassion for those who need our help.

Ohio Department of Medicaid plays a unique and necessary role in supporting the governor's vision. As the single state Medicaid agency responsible for administering high-quality, person-centric healthcare, the department is committed to supporting the health and wellbeing of nearly one in every four Ohioans served. We do so by:

Delivering a personalized care experience to more than three million people served.

Improving care for children and adults with complex behavioral health needs.

Working collectively with our partners and providers to measurably strengthen wellness and health outcomes.

Streamlining administrative burdens so doctors and healthcare providers have more time for patient care.

Ensuring financial transparency and operational accountability across all Medicaid programs and services.

Job Description

What You Will Do at ODM:

Office: Operations

Bureau: Business Operational Support

Working Title: Customer Service Assistant 2 (Multiple Positions)

The Ohio Department of Medicaid (ODM) is seeking a Case Service Assistant 2 in our Eligibility and Special Projects Unit. As the Case Service Assistant 2, your responsibilities will include:

Determining eligibility for Medicaid programs for Ohioans

Processing intake applications and Medicaid renewal redeterminations for all Medicaid programs

Reviewing, entering, and verifying documentation provided by Medicaid applicants and recipients

Corresponding with applicants and recipients to request documentation or clarify information via phone, email, or mail

Tracking and reporting statistical data

The ideal candidate should be able to work independently, have strong critical thinking skills, good attention to detail, and be proficient with computers and possess knowledge of Excel. They must be committed to learning about Ohio Medicaid programs to provide exceptional service to their fellow Ohioans.

Qualifications

9 mos. trg. or 9 mos. exp. in office practices & procedures; 9 mos. trg. or 9 mos. exp. in public relations or customer service that included techniques for handling difficult people; 9 mos. trg. or 9 mos. exp. in typing, keyboarding, data entry or word processing; 9 mos. trg. or 9 mos. exp. in operation of personal computer.

-Or equivalent of Minimum Qualifications for Employment noted above.

Job Skills: Customer Service

Supplemental Information

Compensation is as listed on the posting unless required by legislation or union contract.

Travel required, as needed. Must provide own transportation. Or, in order to operate a state vehicle, you must have a valid driver's license from state of residence.

Resumes and/or attachments are not reviewed. Therefore, please provide detail in the work experience section of your application.

The final candidate selected for this position will be required to undergo a criminal background check. Criminal convictions do not necessarily preclude an applicant from consideration for a position. An individual assessment of an applicant's prior criminal convictions will be made before excluding an applicant from consideration.

ADA Statement

Ohio is a Disability Inclusion State and strives to be a model employer of individuals with disabilities. The State of Ohio is committed to providing access and inclusion and reasonable accommodation in its services, activities, programs and employment opportunities in accordance with the Americans with Disabilities Act (ADA) and other applicable laws.

Drug-Free Workplace

The State of Ohio is a drug-free workplace which prohibits the use of marijuana (recreational marijuana/non-medical cannabis). Please note, this position may be subject to additional restrictions pursuant to the State of Ohio Drug-Free Workplace Policy (HR-39), and as outlined in the posting.