Client Support Specialist

Xerox

Client Support Specialist

in

Columbus

,

Ohio

Client Support Specialist

General Information

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Country

United States

Department

SALES SUPPORT

Date

Monday, March 10, 2025

Working time

Full-time

Ref#

20035299

Job Level

Individual Contributor

Job Type

Experienced

Job Field

SALES SUPPORT

Seniority Level

Associate

Currency

USD - United States - US

Annual Base Salary Minimum

37,500

Annual Base Salary Maximum

75,000

The salary range above represents the low and high end in the local currency of Xerox's salary range for this position and is reflected in an annualized amount. Actual salaries will vary based on factors including, but not limited to, geographic location, market competition, and/or the successful applicant's education, experience, knowledge, skills, and abilities. The range listed is just one component of Xerox's total compensation package for employees. Employees are also afforded a comprehensive suite of benefits, to view those details please visit Xerox Careers for your applicable country. If you are not reviewing this job posting on Xerox Careers ( , we cannot guarantee the validity of this posting. For a list of our current internal postings, please visit Xerox Careers ( .

Description & Requirements

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About Xerox Holdings Corporation

For more than 100 years, Xerox has continually redefined the workplace experience. Harnessing our leadership position in office and production print technology, we've expanded into software and services to sustainably power today's workforce. From the office to industrial environments, our differentiated business solutions and financial services are designed to make every day work better for clients no matter where that work is being done. Today, Xerox scientists and engineers are continuing our legacy of innovation with disruptive technologies in digital transformation, augmented reality, robotic process automation, additive manufacturing, Industrial Internet of Things and cleantech. Learn more at www.xerox.com and explore our commitment to diversity and inclusion. (

Overview:

Carr Business Systems,Inc., a Xerox Company is an information services technology company that has continually redefined the workplace experience for more than 100 years and is currently seeking a Client Support Specialist. As a Client Support Specialist, you will expand and retains our customer base through account visits, competitive system identification and equipment demonstrations and training, while assisting our sales team members maximize productivity.

Benefits We Offer:

Competitive compensation

Comprehensive benefits offerings (including medical, dental, vision, life insurance)

Retirement Plan - 401k

Paid holidays, personal choice days, and paid time off

A culture that offers flexibility and a healthy work-life balance

What You Will Do:

Serve as the main point of contact for service and billing escalations, customer liaison.

Assist sale team members with order processing, database management and proposal (RFP, RFI and SOW) writing.

In support of sales team members attend meetings with clients and prospects.

Build and maintain a working relationship with heads of departments.

Function as a technology consultant, conduct customer walkthroughs mapping equipment locations, assessing department needs and environments as well as making device recommendations.

Oversee delivery, installation, and training end-users on equipment.

Demonstrate empathy and understanding of customer concerns.

Strategize with sales and service on account situation and action plan; generate sales leads.

Serves a liaison between customer, sales and service.

What You Need to Succeed:

Proficiency using MS Office Suite (PowerPoint, Word, Excel and Outlook)

Excellent communication (oral, written and presentation skills)

Personal drive and internal motivation toward high achievement

Ability to work collaboratively and effectively in a team-oriented environment

Ability to influence, negotiate and gain commitment at all organizational levels

Bachelor's and/or associate degree in business or another related field preferred

How We Set You Up for Success:

Hands-on training of Xerox solutions and all aspects of the sales support specialist role and responsibilities

Job shadowing to thoroughly prepare you

Ongoing career development training

With Our Technology, Build Your Future at Xerox. Apply Now!

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Xerox is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, sex, marital status, sexual orientation, physical or mental disability, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law. Learn more at www.xerox.com and explore our commitment to diversity and inclusion: People with disabilities who need a reasonable accommodation to apply or compete for employment with Xerox may request such accommodation(s) by sending an e-mail to .... Be sure to include your name, the job you are interested in, and the accommodation you are seeking.