Retail Customer Service Representative

About Silver Creek Materials, Inc.

Silver Creek Materials is a mining and composting operation in west Fort Worth, Texas. We are very proud to serve Fort Worth, and the surrounding areas. Discover the competitive prices, fast, professional services, and high-quality products that have made us a recycling, compost, mining, and organic products industry leader.

Job Title: Retail- Customer Service Representative

Location: 2251 Silver Creek Rd, Fort Worth, TX 76108

FLSA Classification Non-Exempt

Position Type and Schedule: Full-Time

Schedule: Monday-Friday6:00am-5:00pm

Saturday 7:00am-1:00pm

Pay Range: $18.00

About the role

Benefits: Silver Creek Materials offers competitive pay, and eligible employees can elect medical, dental, vision, life, and ambulatory insurance. Employees also enjoy paid company observed holidays, as well as paid vacation and sick time.

Additional Benefits: Employees can enjoy the use of the lake and gun range. Coming in 2022 Silver Creek Materials will be adding a 401k plan.

Position Overview: Silver Creek Materials is seeking a Retail Customer Service Representative with a can-do spirit and a servant's heart to assist customers with their landscaping, recycling, mining and aggregate needs. The candidate must be self-motivated with the ability to work with minimal direct supervision. Additionally, the candidate must be able to work in a stressful, deadline-oriented environment that requires thinking and acting quickly to resolve problems.

Employment is contingent on a drug screening and background check.

What you'll do

• Prompt customer service and response to customer or management needs.
• Maintain a positive and professional attitude while interacting with customers and team members.
• Cash and credit card handling.
• Ability to analyze problems and provide solutions
• Direct customers in a detailed, clear, and courteous manner.
• Learn product placement and recycling areas to clearly direct customers.
• Place orders for delivery.
• Minimize errors through proper communication with customers and other departments.
• Communicate clearly with customers, loaders, dispatchers, and supervisors over multiple forms of communication. (email, phone, instant messaging and radio).
• Ensure a safe environment for customers and team members.
• Obtain detailed information from customers for proper billing and delivery instructions.

Qualifications

• Bilingual in English and Spanish.
• Have a friendly, energetic and vibrant personality.
• Ability to multitask and thrive in a fast-paced environment.
• 3-5 years' retail experience
• Self-motivating with a strong work ethic to exceed company and personal goals.
• Willing to work outdoors in all weather conditions as needed.
• Experience using a Point of Sales System in a retail environment preferred.
• Experience providing customer service over a multi-line phone.
• Willingness to work in a team environment and assist co-workers / peers in job duties
• Be able to effectively communicate
• Must be dependable and able to receive direction
• Ability to stand for extended periods of time.
• May be required to walk on uneven surfaces and inspect loads in dump trucks.
• Must have a valid Driver's License.
• Knowledge of landscaping materials and recyclables preferred not required.
• Ability to perform limited physical tasks, including lifting up to 50lbs.