Customer Service Representative

Position Title: Customer Service Representative at Bus Company parking lot

Status: Part-Time Temp

Location: Onsite, Mid-town Manhattan, New York

Hours: 3-4 days a week, Weekends, Evening shifts. The latest shift ends by 9:00pm. Day time training for 1-2 weeks.

Pay: $21/hr

Immediate start 2 weeks of training

Job Summary

Customer Service Representative needed at Bus Company parking lot. Operations background is also a plusfriendly, helpful demeanor. Assist customers. No cash is used or accepted by customers. All tickets are purchased online.

Essential functions:

• Answer basic questions to customers about our service (Q&A available on our website, for reference)no money exchanged for ticketing.
• Direct customers to our Customer Service hotline for all other inquiries (24/7 availability)
• Provide real-time information on departure & arrival times (schedule and live tracking available through our company app).
• Direct customers to the customer waiting area on the lot.
• Assist buses in entering the lot.
• Help organize passengers by bus/destination.

Minimum Qualifications :

• Customer service experience
• Must be friendly and willing to always assist.
• Ability to remain calm and collected in a fast-paced environment.
• Always be respectful, professional, and friendly with bus drivers and management.

Physical Requirements/Work Environment:

• Ability to be on your feet most of the day
• Ability to work outdoors in Inclement Weather
• A small office is onsite to serve as shelter for inclement weather
• Be well-spoken, Speak clearly, and communicate with others

We are an equal opportunity employer and comply with all applicable federal, state, and local fair employment practices laws. We strictly prohibit and do not tolerate discrimination against employees, applicants, or any other covered persons because of race, color, religion, creed, national origin or ancestry, ethnicity, sex, sexual orientation, gender (including gender identity and expression), marital or familial status, age, physical or mental disability, perceived disability, citizenship status, service in the uniformed services, genetic information, height, weight, or any other characteristic protected under applicable federal, state, or local law. Applications from members of minority groups and women are encouraged.