Customer Care Agent

A Customer Care Agent supports all customer types by providing timely and accurate service to ensure excellent service standards.

• Maintain a positive, empathetic, and professional demeanor during all business interactions.
• Articulate well in written and verbal communication, able to compose professionally written communications with accurate spelling and punctuation.
• Learn the field service process to provide accurate and detailed information that will allow for a one-time service visit.
• Build a collaborative relationship with the team of care agents, field technicians, and other departments resulting in successful solutions
• Respond to customers inquiries by providing helpful information, answering questions, and responding to complaints.

• Excellent computer skills
• Phenomenal communication skills - verbal and written
• Proven customer service experience

• Two-year degree or equal experience in other industries
• Ability to learn new processes

From people to products, Marvin is committed to creating better ways of living. When you join this family-owned and -led window and door company, you belong to a community full of opportunities.

For more than a century, weve been at the forefront of designing, building, and engineering premium, award-winning products. Today, Marvin is also proud to have been named a Top Large Employer by Forbes Magazine two years in a row, in 2024 and 2025. With operations in 19 cities across North America, we manufacture Marvins quality products, including Infinity Replacement Windows and Doors, and TruStile Doors.

Together, we uphold our values and foster a culture where safety and the wellbeing of our people comes first. We take a better living approach with benefits to support you at work and beyond. From day one, you will enjoy health insurance, paid holidays, paid parental leave, a 401(k) retirement savings match and more!

Some of our unique and most popular benefits include:

• $300 annual wellbeing account to spend on what helps you feel happy + healthy
• Better Living Day! (a paid day off to go have some fun)
• Annual profit sharing recognizing everyones contribution to Marvins success
• Giving at Marvin participate in organized volunteer opportunities
• Brighter Days Fund financial support from your colleagues and the Marvin family during personal hardships

Join the more than 8,000 Marvin team members to experience these benefits and more. Apply today!

This job posting is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities of the employee. Accommodation may be made to enable an individual with a disability to perform the essential functions of the position. Any employment offer depends on completing a background check and drug screen to company standards.