Lead Customer Care Specialist

Job Opportunity: Client Care Specialist

Overview: Be the welcoming face and voice of our practice! As a Client Care Specialist (CCS), you’ll handle client interactions, manage patient files, and maintain financial records. The Head CCS will also lead the CCS team and oversee front desk operations.

Requirements:

• Education: High school diploma or equivalent; Microsoft Office proficiency
• Experience: 3+ years in customer service; office experience; animal-related industry and management experience preferred
• Personal: Flexible schedule; quick learner; basic computer skills; ability to lift 30lbs, calming

Key Responsibilities:

• Client Interaction: Answer inquiries, schedule appointments, handle payments
• Hospitality: Bond with clientsand their pets, maintain a positive environment
• Scheduling: Manage appointments, address gaps
• Computer Skills: Practice management software proficiency, accurate data entry
• Communication: Professional phone and email handling, positive coworker relationships
• Facility Maintenance: Keep front desk and waiting area clean
• Record Management: Maintain accurate files
• Supervision: Train new employees, manage inventory, attend meetings

If you’re passionate about client care and thrive in a dynamic veterinary environment, apply today!